Refund policy

Last updated: October 23, 2026

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any original tags attached, and in its original packaging.

Items that show signs of wear, damage, alterations, stains, odors, or excessive handling may not be eligible for a full refund.

To start a return, please contact us at maloesupport@gmail.com before sending your item back. Returns sent without first contacting us may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns, including situations where you no longer want the item, ordered the wrong item, or changed your mind after delivery.

Original shipping charges are non-refundable unless the return is due to an error on our part, such as receiving the wrong item or receiving an item that arrived damaged or defective.

We recommend using a trackable shipping service when returning an item, as MALOE is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at maloesupport@gmail.com with your order number and photos of the issue.

If the issue is confirmed, we will work with you to provide an appropriate replacement, return, or refund at no additional return-shipping cost to you.

Exceptions and Non-Returnable Items

The following items may not be eligible for return:

Items returned more than 30 days after delivery
Items that have been worn, used, washed, altered, or damaged after delivery
Items without their original tags or packaging
Items marked as final sale or non-returnable at the time of purchase
Gift cards, if offered
Items returned without prior return authorization

If you are unsure whether your item is eligible for return, contact us before sending it back.

Exchanges

If you would like a different item, color, or style, please contact us at maloesupport@gmail.com.

Exchange availability depends on current inventory. In some cases, we may ask you to return the original item and place a new order.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days after approval.

Your bank, credit card company, or payment provider may take additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at maloesupport@gmail.com.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered processing or has already shipped.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to items that are defective, damaged, not as described, or otherwise do not comply with applicable law.